Refund and Returns Policy

### Refund and Returns Policy

**Introduction**

At Jinking Lamps, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and returns policy below.

**Refund and Returns Policy**

**1. Eligibility for Returns**

– **Time Frame**: You have 30 days from the date of receipt to initiate a return.
– **Condition**: Items must be returned in their original condition, unused, and in their original packaging. Custom or personalized items are not eligible for return unless defective.

**2. How to Initiate a Return**

– **Contact Us**: To start a return, please contact our customer service team at [contact email/phone number] with your order number and the reason for the return.
– **Return Authorization**: We will provide you with a return authorization and instructions on how to send your item back to us.

**3. Refunds**

– **Processing**: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
– **Approval**: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
– **Shipping Costs**: Original shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

**4. Exchanges**

– If you need to exchange an item for the same product, please contact us at info@jinking.us . Exchanges are subject to product availability.

**5. Non-Returnable Items**

– Custom or personalized items.
– Items that have been used or damaged after receipt.

**6. Warranty**

– **12-Month Warranty**: We offer a 12-month manufacturer’s limited warranty for defective items, excluding items damaged and/or misused after receipt.
– **3-Month Warranty**: Accessories come with a 3-month warranty.

**7. Damaged or Defective Items**

– **Report**: If you receive a damaged or defective item, please contact us immediately at contact@jinking.us with details of the issue.
– **Resolution**: We will work with you to arrange for a replacement or a refund.

**8. Contact Information**

For any questions or concerns regarding our refund and returns policy, please contact us at:

– **Email**: info@jinking.us

**Changes to This Policy**

We reserve the right to update or modify this refund and returns policy at any time without prior notice. Changes will be posted on this page and will take effect immediately.

Thank you for shopping with Jinking Lamps. We appreciate your business and are committed to ensuring your satisfaction.